Refund Policy

Failed generations

Credits are spent only when a transformation succeeds. If a job fails, is canceled, or expires before a result is delivered, the reserved credits go back to your balance automatically. That is not a payment refund, and you do not need to contact us for it.

Subscriptions

• Monthly and yearly plans renew automatically until you cancel.
• You can cancel through Manage billing on the pricing page, or any time by emailing support@beauto.tech from the Google address on your account. Include the email you used at checkout if it is different.
• Cancellation takes effect at the end of the current paid period. You keep credits already granted, and you will not be charged again.
• If you cancel within 14 days of the first charge for a period, and you have not used the credits granted for that period, we will refund that charge and remove the unused credits.
• Charges for a period in which you have already used credits are not refunded, except where the law where you live requires it.

Credit packs

• Credit packs are one-time purchases. They do not renew.
• If you have not used any of the credits from a pack, you may request a full refund within 14 days of purchase.
• For partly used packs, contact us within 14 days of purchase. We review the account ledger and refund the unused portion when it can be matched to that purchase. Credits already spent on a successful generation are not refundable, because the generation cost has already been incurred.
• Welcome credits are free and cannot be refunded or exchanged for money.

How a refund is applied

Approved refunds are returned to the original payment method through Stripe. When we refund a payment, we remove the unused credits that payment added. If those credits were already spent, the refund is reduced or declined as described above, subject to mandatory consumer rights. If a refund is nevertheless issued for spent credits, new generations may be paused until the credit adjustment is resolved. Refunds do not automatically cancel a subscription; request both if that is what you want.

We normally review refund requests within 2 business days. Approved refunds typically take 5–10 business days to appear, depending on your bank or card issuer.

How to ask

Email support@beauto.tech with:

• The Google email on your Beauto account.
• The date of the charge and the plan or credit pack name.
• The order or receipt identifier from Stripe, if you have it.
• Whether you want a cancellation, a refund, or both.

We reply within 2 business days. Mandatory consumer rights, including cooling-off rights that cannot be waived, still apply. See also the Terms of Service and pricing page.